Who I Am
Hello! I’m Shakibul Alam, an IT Infrastructure Engineer currently working as a Level 2 Support professional.
My career began in technical support, where I learned the importance of maintaining uptime, solving user problems efficiently, and building stable systems. Over the years, I’ve grown into managing enterprise infrastructure — from server deployment to network optimization and cloud integration.
What I Do
I handle infrastructure operations including:
• Installing & managing Windows Server 2019/2022
• Maintaining Active Directory, DNS, DHCP, GPO
• Managing Office 365, Exchange Online, and hybrid mail flow
• Working with Hyper-V & VMware virtualization
• Monitoring, troubleshooting, and resolving system incidents
• Implementing network security, VLANs, VPNs, and firewalls
My Mission
I believe great IT infrastructure should be invisible — when systems just work, everyone else can do their jobs better.
I share my experience through this blog to help others in the IT support and infrastructure field grow their skills.
Certifications
• Microsoft Certified: Azure Fundamentals
• CCNA Routing & Switching
• ITIL Foundation (optional placeholder)
Key Achievements (IT Support Engineer)
- Resolved a critical manufacturing Easy Labelling system outage within 1 hour, after the system had been down for a full day and previous engineers were unable to fix it — restoring production and preventing further downtime.
- Achieved 100% efficiency in resolving manufacturing IT issues, consistently minimizing downtime and ensuring uninterrupted production operations.
- Successfully completed multiple workstation migration projects (2024) with 100% success, including:
- LCS Easy Labelling Workstation Migration
- Genesis Easy Labelling Workstation Migration
- Easy Labelling Manufacturing Workstation Migration
- Completed Thin Client (VDI) Workstation Migration Project (2026) with 100% success, improving performance, security, and manageability across manufacturing and office environments.
- Installed and configured over 500+ workstations (manufacturing, standard, vendor PCs) and managed 1,500+ devices across the site, including maintenance, troubleshooting, patching, and backup operations.
- Supported network operations by assisting with 70+ Cisco and non‑Cisco switches, 20+ servers, and multiple firewalls — including migrations, upgrades, and daily network troubleshooting for both office and manufacturing environments.
- Efficiently handled vendor management, ensuring timely delivery, compliance, and quality of IT services and hardware.
- Implemented strong security best practices, including device enrolment, antivirus deployment, VPN configuration, monthly patching, remediation, and secure e‑waste handling aligned with company security policies.
- Trained new IT hires and created detailed SOPs, troubleshooting notes, and root‑cause analysis documentation for critical system outages.
- Received 100% customer appreciation for prompt, efficient resolution of hardware, software, and network issues across the site.